Wholesale
Request a wholesale quote
Prefer email? Contact theteam@customersupport.care. Please do not send payment card details.
Trade and bulk orders
Looking for a bulk or wholesale order quote? We want your business, so tell us what it will take to win it. Our team will work hard to put together the most competitive quote we can.
What we offer
- Trade pricing on bulk quantities of any product in the range
- Quantities sized to a shop floor or a season rather than to a single household
- Supply for pet shops, groomers, kennels, catteries, veterinary practices and online resellers across Singapore
- Mixed pallets across the range, so a shop can order beds, brushes, gates and cage lighting on one quote
- A quote built around the quantities and lead times your business actually needs
How to order
Share a few details about your business and the quantities you have in mind, and we will come back to you with trade pricing and lead times.
Prefer email? Reach our trade team any time at theteam@customersupport.care.
Frequently asked questions
How do I request a trade or bulk quote?
Use the wholesale enquiry form or email theteam@customersupport.care with the product names and quantities required.
What information should a quote request include?
Include the business details, delivery location, product names, quantities and the required timing.
Are wholesale prices shown on the retail product pages?
No. Retail prices are shown on product pages; trade or bulk pricing is provided in response to a quote request.
Can a quote include products from more than one range?
Ask for every required product and quantity in the same enquiry so the team can assess the full request.
Are wholesale lead times fixed?
No fixed wholesale lead time is published. Lead time is confirmed with the requested products, quantities and delivery location.
Which currency are prices shown in?
All prices on this Singapore store are shown in Singapore dollars (SGD).
Where does Pet Supply Company deliver?
Orders from this store are delivered across Singapore.
When is standard delivery free?
Standard delivery is free when the order total after discounts is S$75 or more.
What does standard delivery cost below S$75?
Standard delivery costs S$25 when the order total after discounts is below S$75.
How long does order handling take?
The published handling and processing time is 24 to 48 hours.
How long does delivery take after handling?
The published delivery time is 5 to 7 days after the 24 to 48 hour handling and processing period.
Will I receive parcel tracking?
Tracking information is emailed after an order is dispatched.
Is a separate express delivery option listed?
No. The rebuilt checkout offers the published standard rate only: S$25 below S$75 and free from S$75 after discounts.
Where can I see product options?
Available sizes, colours and other options are shown on the relevant product page before an item is added to the cart.
Can an option change the price?
Yes. When a product has differently priced options, the selected option and its price are shown before it is added to the cart.
Where are product dimensions shown?
Published dimensions are listed on the relevant product page. Check them against your space before ordering.
Where are product materials and specifications shown?
Published materials, electrical details and other specifications appear on the relevant product page when they are available.
How do I check whether an item suits my animal?
Review the dimensions, materials, power requirements and compatibility notes on the product page. Ask your veterinarian about animal-specific care.
Does this store provide veterinary advice?
No. Product pages describe the supplied equipment; questions about an animal's health or treatment should be directed to a veterinarian.
Does the store sell pet food or treats?
No. This catalogue does not include pet food or treats.
Does the store sell medication or supplements?
No. This catalogue does not include medication or supplements.
Does the store sell live animals?
No. Live animals are not sold on this site.
How can I ask a product question?
Email theteam@customersupport.care before ordering if a size, specification or compatibility detail is unclear.
What should I include in an order enquiry?
Include the order number and the email address used at checkout so the support team can identify the order.
What is the published returns period?
The published returns period is 15 days from purchase, subject to the eligibility rules in the Refunds and Returns policy.
Who pays return postage for a change-of-mind return?
The customer pays return postage for an eligible change-of-mind return.
What if an order is damaged or incorrect?
Contact the support team and follow the damaged or incorrect order steps in the Refunds and Returns policy.
Are cancellation or return-handling fees listed?
The published policy states that no cancellation or return-handling fees apply.
Where can I read the shipping terms?
The Shipping page lists the delivery charges, thresholds, handling time and delivery time.
Where can I read the return conditions?
The Refunds and Returns page explains eligibility, time limits and the steps for a return.