Contact us
Questions about a product, your order or delivery? We are happy to help.
Our support team is happy to help by email. Send your question at any time and we will reply as soon as we can, usually within one working day.
If you are chasing an order, include your order number and the email address you used at checkout and we can pull it up straight away. You can also check progress yourself on the Track Your Parcel page.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company namePet Supply Company, a division of Caruso Consulting Co Ltd
- Administration Office380 Jln Besar, Singapore 209000
- Registered addressSuite 40, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@customersupport.care
Orders over S$75 ship free with tracked delivery (a flat S$25 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
What is the support email address?
The published support email address is theteam@customersupport.care.
Can I ask about a product before ordering?
Yes. Email the support team with the product name and the size, specification or compatibility detail you need checked.
How should I ask about an existing order?
Include the order number and the email address used at checkout in your message.
Where can I track a dispatched parcel?
Use the Track Your Parcel page with the tracking information emailed after dispatch.
Can I contact support about delivery?
Yes. Email the support team with the order number when asking about delivery progress.
Which currency are prices shown in?
All prices on this Singapore store are shown in Singapore dollars (SGD).
Where does Pet Supply Company deliver?
Orders from this store are delivered across Singapore.
When is standard delivery free?
Standard delivery is free when the order total after discounts is S$75 or more.
What does standard delivery cost below S$75?
Standard delivery costs S$25 when the order total after discounts is below S$75.
How long does order handling take?
The published handling and processing time is 24 to 48 hours.
How long does delivery take after handling?
The published delivery time is 5 to 7 days after the 24 to 48 hour handling and processing period.
Will I receive parcel tracking?
Tracking information is emailed after an order is dispatched.
Is a separate express delivery option listed?
No. The rebuilt checkout offers the published standard rate only: S$25 below S$75 and free from S$75 after discounts.
Where can I see product options?
Available sizes, colours and other options are shown on the relevant product page before an item is added to the cart.
Can an option change the price?
Yes. When a product has differently priced options, the selected option and its price are shown before it is added to the cart.
Where are product dimensions shown?
Published dimensions are listed on the relevant product page. Check them against your space before ordering.
Where are product materials and specifications shown?
Published materials, electrical details and other specifications appear on the relevant product page when they are available.
How do I check whether an item suits my animal?
Review the dimensions, materials, power requirements and compatibility notes on the product page. Ask your veterinarian about animal-specific care.
Does this store provide veterinary advice?
No. Product pages describe the supplied equipment; questions about an animal's health or treatment should be directed to a veterinarian.
Does the store sell pet food or treats?
No. This catalogue does not include pet food or treats.
Does the store sell medication or supplements?
No. This catalogue does not include medication or supplements.
Does the store sell live animals?
No. Live animals are not sold on this site.
How can I ask a product question?
Email theteam@customersupport.care before ordering if a size, specification or compatibility detail is unclear.
What should I include in an order enquiry?
Include the order number and the email address used at checkout so the support team can identify the order.
What is the published returns period?
The published returns period is 15 days from purchase, subject to the eligibility rules in the Refunds and Returns policy.
Who pays return postage for a change-of-mind return?
The customer pays return postage for an eligible change-of-mind return.
What if an order is damaged or incorrect?
Contact the support team and follow the damaged or incorrect order steps in the Refunds and Returns policy.
Are cancellation or return-handling fees listed?
The published policy states that no cancellation or return-handling fees apply.
Where can I read the shipping terms?
The Shipping page lists the delivery charges, thresholds, handling time and delivery time.
Where can I read the return conditions?
The Refunds and Returns page explains eligibility, time limits and the steps for a return.