About Pet Supply Company
Gear for every pet in the house, shipped across Singapore.
Why six ranges
Different pets need different equipment. Our range brings supplies for dogs, cats, birds, fish, reptiles and horses together in one online shop.
So the range here covers all six: dogs, cats, birds, fish and aquatics, reptiles and amphibians, and horses. Thirty seven products, not three thousand, with product pages showing the available sizes, specifications and options.
Practical supplies for everyday care
Each product is here because it answers something specific. A gate that mounts on pressure because you rent. A litter cabinet that looks like a nightstand because the tray has to live in the lounge. A dual dome lamp with two switches because heat and UVB run on different schedules.
What is not here is anything that goes into an animal. No food, no treats, no supplements, no medication and no live animals. For advice about diet or treatment, consult your veterinarian.
Being straight about what things do
Nothing on this site is a veterinary product and we make no health claim for any of it. A heat lamp holds a temperature. A brush lifts loose coat. A bed keeps an animal off a cold floor. Which temperature, which coat and which floor is a conversation for you and your vet, not for a product page.
Specifications are the manufacturer's and we say so. Where a supplier publishes no figure, the page says that rather than estimating one. Heating, lighting and humidity kit has to be set up against a thermometer or a hygrometer at the animal's own level, because the numbers on a box describe the device and not the enclosure.
How we work
We sell online, with an administration office in Singapore and a registered corporate address in Thailand. Available payment methods and the final order total are shown during checkout. We ship across Singapore. Delivery is free on orders of S$75 or more, and a flat S$25 under that, arriving 5-7 days after a 24-48 hour handling and processing time.
Not sure which size, which wattage or whether something suits your species? Email us before you order at theteam@customersupport.care and a real person will help, usually within one working day. It is a short email and it is a great deal easier than sending something back.
We run country stores in several markets selling the same range. If you are outside Singapore, start at our company hub, thepetsupply.company.
What we sell
Dog Supplies
Beds, blankets, gates, pens, grooming kit and the toys for supervised play. Free standard delivery across Singapore from S$75 after discounts.
Cat Supplies
Beds, cat trees, litter cabinets that look like furniture, and grooming supplies. Free standard delivery across Singapore from S$75 after discounts.
Bird Supplies
Cage lighting, warmers, carriers and playpens for hookbills and softbills. Free standard delivery across Singapore from S$75 after discounts.
Fish & Aquatic Supplies
Filtration, plant lighting, gravel cleaners, magnetic glass brushes and auto top-up alarms. Free standard delivery across Singapore from S$75 after discounts.
Reptile & Amphibian Supplies
Heat lamps, UVB lighting, lamp stands, humidifiers and terrarium tanks for reptiles and amphibians. Free standard delivery across Singapore from S$75 after discounts.
Horse Supplies
Grooming kits, mane and tail shampoo, saddle stands and comfort headpiece bridles. Free standard delivery across Singapore from S$75 after discounts.
Frequently asked questions
What is Pet Supply Company Singapore?
Pet Supply Company Singapore is the trading name used by mypet.asia, a division of Caruso Consulting Co Ltd.
Where is the administration office?
The published administration office is 380 Jln Besar, Singapore 209000.
Where is the registered address?
The published registered address is Suite 40, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand.
How many products are in the catalogue?
The current catalogue contains 37 products across six pet-supply ranges.
Which product ranges are available?
The six ranges are dog, cat, bird, fish and aquatic, reptile and amphibian, and horse.
Which currency are prices shown in?
All prices on this Singapore store are shown in Singapore dollars (SGD).
Where does Pet Supply Company deliver?
Orders from this store are delivered across Singapore.
When is standard delivery free?
Standard delivery is free when the order total after discounts is S$75 or more.
What does standard delivery cost below S$75?
Standard delivery costs S$25 when the order total after discounts is below S$75.
How long does order handling take?
The published handling and processing time is 24 to 48 hours.
How long does delivery take after handling?
The published delivery time is 5 to 7 days after the 24 to 48 hour handling and processing period.
Will I receive parcel tracking?
Tracking information is emailed after an order is dispatched.
Is a separate express delivery option listed?
No. The rebuilt checkout offers the published standard rate only: S$25 below S$75 and free from S$75 after discounts.
Where can I see product options?
Available sizes, colours and other options are shown on the relevant product page before an item is added to the cart.
Can an option change the price?
Yes. When a product has differently priced options, the selected option and its price are shown before it is added to the cart.
Where are product dimensions shown?
Published dimensions are listed on the relevant product page. Check them against your space before ordering.
Where are product materials and specifications shown?
Published materials, electrical details and other specifications appear on the relevant product page when they are available.
How do I check whether an item suits my animal?
Review the dimensions, materials, power requirements and compatibility notes on the product page. Ask your veterinarian about animal-specific care.
Does this store provide veterinary advice?
No. Product pages describe the supplied equipment; questions about an animal's health or treatment should be directed to a veterinarian.
Does the store sell pet food or treats?
No. This catalogue does not include pet food or treats.
Does the store sell medication or supplements?
No. This catalogue does not include medication or supplements.
Does the store sell live animals?
No. Live animals are not sold on this site.
How can I ask a product question?
Email theteam@customersupport.care before ordering if a size, specification or compatibility detail is unclear.
What should I include in an order enquiry?
Include the order number and the email address used at checkout so the support team can identify the order.
What is the published returns period?
The published returns period is 15 days from purchase, subject to the eligibility rules in the Refunds and Returns policy.
Who pays return postage for a change-of-mind return?
The customer pays return postage for an eligible change-of-mind return.
What if an order is damaged or incorrect?
Contact the support team and follow the damaged or incorrect order steps in the Refunds and Returns policy.
Are cancellation or return-handling fees listed?
The published policy states that no cancellation or return-handling fees apply.
Where can I read the shipping terms?
The Shipping page lists the delivery charges, thresholds, handling time and delivery time.
Where can I read the return conditions?
The Refunds and Returns page explains eligibility, time limits and the steps for a return.
Everything we promise is written down: